Returns and exchanges


Returns

You can not return the online purchased goods in stores. The return policy is not the same in stores.

To return the purchased goods online by mail, please follow the following steps:
a- Send us an email at info@lemercier.ca
b- In your email, state your name, phone number and order number.
Please list the item number and the quantity for each item you wish to return. Circle the items you are returning on 1 copy of the original invoice.
You can indicate if you are returning your full purchase.


Refund Policy

Refunds and exchanges are granted within 30 days of the original date of purchase with the packing slip. The goods must be returned in good condition in its original packaging and be labeled with the original label and you must also have your original receipt (packing slip).
Gift cards are not refundable or exchangeable for cash.
All refunds are made according to the original method of payment.
Please note that if you return a gift, payment is made through a gift card.
Shipping and transportation costs are not refundable.

Accuracy of Information

Lemercier take all reasonable steps to ensure the accuracy of the information contained on this website, however, we cannot guarantee that the information or material contained therein is current, accurate, error-free or exhaustive. Lemercier assumes no responsibility for errors or omissions in the content of this website, including information relating to descriptions of products, their prices and their availability. Lemercier reserves the right to change, modify or update the information displayed on this site at any time without notice.

The only recourse you have in relation to a purchase made through our website is to return it for a full or partial refund as stated in the refund policy.

We reserve the right to revise a price or inaccurate item description and cancel or refuse an order with items with an incorrect price or description.  It may be that these corrections are made after the order has been accepted.

 

MODIFICATION OF THE INFORMATION CONTAINED ON OUR WEBSITE

Limited time offers, prices or availability of items on our website may change without notice. We work towards showing only the items available and regularly renew our stock. It is possible that an item, size or color is missing from our inventory when you place your order. Once your order is processed, you will receive an order confirmation with the date of receipt, the availability and price of each item ordered. We may on occasion have to cancel an order placed on our website if, for example, ordered items cannot be shipped due to unforeseen circumstances.